Startup Society Support Team Member

Position Overview:

Do you know the Startup Society membership program inside and out?  Do you get excited talking to other fellow entrepreneurs and motivating them to take action?

If this sounds like you, let’s talk!

As part of our support team, you'll be providing potential Startup Society members with answers to questions, and assisting them with the enrollment process.

This is a virtual, independent contractor position.  Initially, we’re just looking to hire someone to come on for a certain timeframe (our next Startup Society launch), which will run from July 1 to July 26th (4 weeks).  

After the initial 4 weeks, we may choose to keep this position on a more permanent basis, depending on need.

You must be available between the hours of 9:00 am and 5:00 pm PDT.

Role Responsibilities:

Pre-launch (5 hours per week x 2 weeks):
  • Implementing and updating our launch SOPs
  • Utilizing our inbox and chat tool Helpscout (training provided)
During launch week (20 hours x 1 week):
  • Answering inbound questions about Startup Society from potential customers via email, online chat and phone.
  • Attending team meetings as needed
Following Launch Week (10 hours x 1 week)
  • Answering the questions of new members

Skills & Experience:

  • Customer service experience
  • Excellent communication skills (English)
  • Has been a member of Startup Society sometime in 2019
  • Experience or knowledge selling digital membership products preferred

Who This Job Is NOT For:

  • Someone who is looking for an ongoing, full-time position (this position has room to grow depending on our needs, but right now we’re only looking for launch support)
  • Someone who is not familiar with Startup Society structure and benefits
  • Someone who isn’t available from July 1- July 26th
  • Someone who cannot communicate well in English

How to Apply:

Email with the subject line: “Startup Society Support Application”.

In the first line of your email, let us know when you were a member of Startup Society, and why you are interested in this position.

Please Include:
  • Link to your portfolio/work, and CV/resume/references or equivalent
  • Any details about your customer support experience
  • Your timezone and availability
  • Why you want to apply for this position
Deadline for Application:

Deadline has been extended to Wednesday, June 26th, 2019, 5:00 pm PDT